[E-VOLVE] The DEATH of Customer Service- Vicki Irvin

Posted on February 2, 2012 by Vicki Irvin

Be on the look-out for information on the Extreme Women Entrepreneurs Event in July 2012! I held a private call with past attendees of the event and the feedback and response has been amazing, wait until you hear what we have going on and who we have speaking! This is going to be an event you do NOT want to miss!

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Customer service appears to be DEAD! Customer service has gotten so bad that we no longer even expect it.

Remember the day when people went out of their way to make sure their customers were happy? When you could go into a restaurant and have someone greet you with a smile? These days I am constantly greeted by people who appear to be robots. No expression on their faces unless it’s a scowl.  They talk in monotone voices and don’t even bother to give you eye contact.  Sometimes I wonder if they even have a pulse!

And yes, while everyone has a bad day, it is unacceptable!  I have personally walked out of restaurants when nobody bothered to acknowledge I was even there, and I have left doctor’s offices for the same reason.

When I was in Miami for my birthday in January, my friends and I went shopping for new sunglasses, something we do as a tradition when we vacation there.  Each year I look forward to treating myself with a nice pair of designer shades.  The first shop we went into had some nice stuff to choose from! But the lady working there was so preoccupied with her Ipad that she had the nerve to act annoyed when we asked her where the male and female sunglasses were.

It was CLEAR, we were bothering her and she had better things to tend to, so we left.  We went two doors down and spent a LOT of money buying about two pairs each, her loss and she was on commission.  Maybe she didn’t need the money, I don’t know.

That is why you as a business owner should strive to offer great customer service to your supporters. If you have employees working for you, you should not accept anything less of them either. So many entrepreneurs and business owner have no clue that the person answering their phone or handling their emails is single-handedly losing business for them due to their attitudes or poor delivery and follow up.

Likewise you should have fair business policies that are not outrageous, imposing ridiculous rules on customers makes you appear to be desperate for money. Furthermore the word will spread like wildfire damaging your reputation and once your reputation is shot, shortly your business will follow.

So in 2012, let’s get back to the basics and bring back good old fashioned customer service where people actually CARE about the people investing in their products and services!

Cheers to Business, Beauty & Balance,

Vicki

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[Exclusive] We are not mess’in around in 2012! Are you?

Posted on December 27, 2011 by Vicki Irvin

I hear you loud and clear! I have read the emails, listened on consultations and talked to women at events around the world!

Women entrepreneurs are frustrated, tired, burned out and feeling helpless. Why? Because another daggone year has  gone by and not much has changed. The bank account is not growing the way it should be, new clients and customers are not knocking down your door, and every single day is like flying by the seat of your pants.

You want to leave your full-time job to work full-time on your business, but you aren’t making the money to support that, so you are stuck in your 9-5 leaving little time to work on your true passion.

You are sick and tired of attending networking events and relying on that as your only hope of gaining new business and even that is not working out for you.

Well let’s do something about it! I am inviting you to a special webinar to KICK off 2012 the RIGHT way and to “break the cycle” that is holding you back in your business.

This Brand new webinar was designed for the person who is laser-focused for 2012 to be DIFFERENT.

No excuses, no games, no mess’in around! This has GOT to be your break-out year and something has GOT to give!

To join me for this exclusive webinar and learn the details of what we are doing, click here:

www.VickisWebinar.com

Cheers to Business, Beauty & Balance!

Vicki

P.S. I hope you are as excited about a brand new year as I am, if not this webinar will get you excited!!

www.VickisWebinar.com

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[E-VOLVE] Single Best Way to Get More Done- Vicki Irvin

Posted on December 20, 2011 by Vicki Irvin

Did you grab your copy of FeMail Marketing Secrets yet? The feedback has been amazing, women are finally seeing that writing grammatically correct emails the way you were taught in school is NOT what makes a person see the need to buy your product or service!

If  you are involved in email marketing, if you have an ezine, or communicate with your list to make sales, then you can’t afford not to invest in learning how to do it RIGHT! Right now, along with FeMail Marketing Secrets, you also get FeMail List Building Secrets at ZERO cost, so don’t lose out on this game changer for your business.

Check out the details here:

www.FeMailMarketingSecrets.com

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Are Excuses Your Best Weapon?

My next Mastermind meeting with my Platinum coaching students is coming up in January. Three times per year we get together in a room for two days and tackle business challenges, strategies and ideas.  Most importantly, the group provides suggestions, feedback and priceless insight to help each member accelerate their business as quickly as possible.

In a nutshell, the Mastermind is a serious kick in the butt! It’s structured to force business owners to take fast action and be accountable, something we ALL need! Trying to figure out your business on your own doesn’t work, plain and simple.

Women are in charge of their kids, their households, the bills, the school functions, homework and everything else we do on a daily basis.  We hold our kids accountable for good behavior, good manners, and good grades. We keep our husbands on track and let them think they are in charge when we know without us, there would be chaos!

But who holds US accountable for doing what we need to do to realize our goals and aspirations? Usually we have nobody. Friends who don’t get the entrepreneurial desire and lifestyle tell us we are crazy. Family normally tells us we are crazy for even trying and encourages us to stop dreaming.  Not to mention the negative people who tear you down on a regular for daring to be extraordinary and wanting something more for yourself.

Sound familiar? Battling all of those forces by yourself is almost impossible, Even the most driven and self-motivated person you know can’t fight all of that 24/7.

It’s easy to let yourself off the hook and make up excuses as to why you can’t do this or why you can’t do that. Why this isn’t working and how you just don’t have enough hours in the day. Why someone else can make it work, but you just can’t catch a break.

But at the end of the day, they are just excuses. Our immediate defense mechanism when we want an easy way out because we become overwhelmed and can’t imagine ourselves really making it.

That is why having someone else to hold you accountable is the key to you consistently moving forward and making big leaps in your business and life.

I wish I could say I get so much done because I wake up every day giving it my 100%, but I would be lying. The truth is that I get so much done because I have people holding me accountable and because I invest in myself. Without that single factor I would be making excuses and letting myself off the hook.

Do you have that? Do you have a person holding your feet to the fire? If not, you have to get that and get it QUICK, 2012 is days away and you can’t yet ANOTHER year go by where you look up and your are still stuck!

Cheers to Business, Beauty & Balance,

Vicki

P.S. Don’t forget to get your email marketing on track, check out FeMail Marketing Secrets today:

www.FeMailMarketingSecrets.com

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***FeMail Marketing Secrets*** Vicki Irvin

Posted on December 15, 2011 by Vicki Irvin

Remember when I told you that I was working on a new product designed to help entrepreneurs write compelling emails, autoresponders and ezines that really resonated with female consumers so that they could effectively sell their products, services and events?

Well I finally dumped all of the material out of my head and formatted it just for you!

www.FeMailMarketingSecrets.com

Every entrepreneur knows that the power of your business lies in the “list” of qualified prospects that you start, build and grow. After working with hundreds of women and dissecting their businesses, it became very evident that most women entrepreneurs are catering to a primarily female target market…which leaves us with a BIG problem!

The majority of people teaching email marketing are men and they just don’t get “our” language and how we make buying decisions. When women emulate a more masculine and technical writing style they are actually turning their prospects off, causing them to lose interest and KILLING the sale without even knowing it.

If you have been marketing your products or services using email and wondering why nobody is buying from you, then I may have just solved one of your biggest business challenges.

If you don’t yet have an email list and need to start building one from scratch in order to get in on the game, then this is definitely for you. No need to be scared of the process, it truly is simple!

If you have been plagued by writer’s block time and time again, not knowing what to say and how to say it, then this is going to make your day.  I know how it is to KNOW you should be writing, but scared you have nothing valuable to say.

Writing to your list on a regular and consistent basis is the key to you making big profits in your business, but if you are struggling with your ezines and online marketing then you are probably frustrated and ready to throw in the towel, right?

Don’t be.  Click here to check out my BRAND NEW Email marketing course, FeMail Marketing Secrets™ designed for women, by women. I think you’re going to LOVE it…

www.FeMailMarketingSecrets.com

Cheers to Business, Beauty & Balance,

Vicki

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[E-VOLVE] Grab a pen and take notes! Vicki Irvin

Posted on December 8, 2011 by Vicki Irvin

I feel like I have been on a world tour! I was in DC, Vegas and LA all in 48 hours of each other last week! I thought when I got home I would have time to relax but, that was NOT the case. I had coaching calls and clients scheduled and a bunch of things to do with my son. Such is life as a Superwoman, YOU know how it is, don’t ya?

I am excited to be working through the weekend with a business consultant of mine who is flying in to work with me on a project.  Although he doesn’t know it, I am trying to convince him to join my coaching staff so we can reach even MORE women who need help with their business! I’ll let you know how that goes, keep your fingers crossed for me please!

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I was in LA last weekend at my mentor’s 4 day live event, James Malinchak. There were over 600 of us there and the networking and information was priceless!  I was SUPER happy to see a couple of my Superwoman Platinum Mastermind members and some coaching clients in attendance, I was able to connect them with some amazing people. My husband Lloyd also had a bunch of his mastermind members there as well, so it was a GREAT time!

If you weren’t at the event, this is your lucky day! I want to share just a FEW of the money making tips and information I walked away with and I hope you put it to use too! These are million dollar tips from James, so TAKE NOTES!!!

  1. Stop taking advice from people who have not experienced success in their own business, many of these people love to give advice although they just can’t seem to make it happen for themselves…hmmmmm
  2. NEVER turn off your marketing machine, the minute you stop marketing your business will go waaayyyyy down.
  3. Don’t fill your ego, fill your bank account….Too many people are caught up in getting accolades from others, but if the people telling you how great you are aren’t BUYING from you, then something is not working. Don’t get caught in the hype, figure out how to make money!
  4. If you are running a business, then treat it like a business. The minute you devalue yourself or your products and services is the minute others will devalue you as well.
  5. Don’t try to take on a million tasks at once, work on one big thing and see it through to completion.  It will motivate you to tackle the next one and before you know it, you will have more done in a month than you did in 6 months!
  6. Entrepreneurs need products we can sell, stay in a mode of product creation so that you always have fresh content to share with your subscribers
  7. SPIDER WEBBING- The act of spreading as much of your content as possible in as many places as possible so that you are constantly bringing new prospects into your funnel. Be everywhere!

I literally have pages and pages of notes and I am already implementing them into my own business! The key to success is self-investment and plugging into people who can elevate your income in the quickest amount of time. That’s why every single successful person you see and admire has a coach or mentor. Nobody can do it alone!

2012 is just a few weeks away. Have you accomplished your goals? Have you done anything new and different and scrapped the things that don’t work? Have you moved your circle of influence?

Always remember the definition of insanity…doing the same thing over and over and expecting a different result!

Cheers to Business, Beauty & Balance,

Vicki

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